Updated on 30 September 2016

iDentité Québec attach great importance to respect the privacy of their clients, their employees and suppliers. That is why iDentité Québec has implemented this personal information privacy policy ("Policy") with the aim to govern iDentité Québec’s practices regarding the collection, use and disclosure of personal information.

This Policy refers to how iDentité Québec collects, uses, discloses and protects your personal information. Our practices regarding the respect of your personal information comply with the Loi sur la Protection des renseignements personnels dans le secteur privé du Québec (hereinafter called "PRPSP"). This Policy does not apply to information that does not constitute "personal information" under applicable laws on respect of privacy.

Person responsible for privacy

Questions regarding the Policy and the procedures of iDentité Québec with respect to the personal information protection can be directed to the person responsible for privacy who can be reached at:

• 514-360-4245
• 100-2840 Boul. Saint Martin Est, Laval, Québec, H7E 5A1

Collection and use of personal information

We may collect personal information from you when you:
• Purchase any of our products or services;
• Request information about any of our products and services;
• Contact iDentité Québec Customer Service or any employees of iDentité Québec;
• Visit the iDentité Québec web site or make transactions on said website;
• Provide us with comments or suggestions.

Use of personal information

iDentité Québec may use personal information to:

• Identify customers, employees and suppliers to establish and maintain a relationship with them;
• Provide customers with ongoing service, to ensure proper services and to better support customers when using our services;
• Provide to public and parapublic agencies the information that is necessary to ensure customer services;
• Improve our product and service offerings;
• Provide customers with information about other products and services provided by iDentité Québec that may be of interest to them;
• Protect against error and fraud;
• Comply with legal and audit requirements.

iDentité Québec may also use personal information to create statistics about our company. These statistics do not contain any information that could personally identify any individual customer, employee or supplier.

Other uses of personal information

In the event that all or part of iDentité Québec assets were sold or financed, or if iDentité Québec were to merge with another company, personal information in the possession of iDentité Québec could be disclosed to the lender, buyer or merger partner, provided such personal information were to be used in strict compliance with the iDentité Québec privacy Policy.

Disclosure of personal information

iDentité Québec will not trade, rent or sell your personal information to any third party unless we inform you and obtain your consent.

Agents and third party transfers

Some of the products and services that are provided by iDentité Québec may be provided by third parties in cooperation with iDentité Québec. In order to provide you with the products or services that you request from us, we may have to transfer information about you to these third parties.

Where iDentité Québec transfers personal information to third parties for processing on behalf of iDentité Québec, iDentité Québec shall enter into a contract containing appropriate privacy protection terms before any information is transferred to the third party. These terms must provide that the third party will not use the personal information for its own purposes, will keep the personal information secure, and will only process the information on the instructions of iDentité Québec.

In addition, using certain third party products to purchase products or services from iDentité Québec may require us to provide your personal information to third parties in order to process the transaction.

Access to and correction of personal information

You request for access to your personal information in the possession of iDentité Québec should be directed to the person responsible for privacy at:

• 514-360-4245
• 100-2840 Boul. Saint Martin Est, Laval, Québec, H7E 5A1

To ensure that the information is communicated to the right person, it may be asked to provide appropriate identification document or to identify yourself otherwise.

You may update or correct any personal information in possession of iDentité Québec by writing to the person responsible for privacy at iDentité Québec.


You may withdraw your consent to iDentité Québec’s use or disclosure of your personal information by contacting in writing the person responsible for privacy at the following addresses:

• 514-360-4245
• 100-2840 Boul. Saint Martin Est, Laval, Québec, H7E 5A1

You may be asked to provide suitable identification or to otherwise identify yourself.

In some circumstances, the withdrawal of consent to certain uses or disclosures of personal information may mean that iDentité Québec is no longer able to provide you certain products or services.

Record retention of personal information

iDentité Québec will only retain personal information for as long as it is necessary to process related transactions.

All personal information collected by iDentité Québec is protected by security measures appropriate to the sensitivity of the information. All personal information stored in electronic form, including all information collected through the website of iDentité Québec, is kept in confidential and secure data banks. iDentité Québec evaluates its equipment and security procedures regularly and modifies them if necessary, so it can remain at the leading edge of security technology.